Help and Support

We currently ship to Europe and North America. If you are outside of these territories and are interested in GripAble please do get in touch.

If you are based in the UK we can usually have a GripAble in your hands within 72 hours (Monday to Friday).

Delivery in the UK and Europe is free of charge.

You need to be connected to wifi in order to get started with GripAble. Once set up, training can be carried out without wifi, which can be useful where the internet connection is unreliable.

For infection control the GripAble and white straps are wipeable with Clinell wipes or similar.

The lanyard and tablet case can be treated separately washing it in clean cold water, possibly with a detergent for delicate fabrics, using a synthetic-fibre brush , leave it to dry naturally in the shade and away from all sources of heat.

For the Samsung Tablets the manufacturer gives the following instructions:

Before starting, make sure your device is powered down and unplugged from any power sources. Remove any covers, cases, or accessories as well.

A lint-free, soft microfiber cleaning cloth is ideal for cleaning your device. You may also use a camera lens cleaning cloth. These are gentle and will not damage your device.

Gently wipe the front and back of your device with the microfiber cloth. Do not apply too much pressure.

You should avoid getting excess moisture onto your device; however, you may dampen the corner of the microfiber cloth with a small amount of distilled water.

You can also use a disinfectant, such as a hypochlorous acid-based solution (containing 50-80ppm) or an alcohol-based solution (containing more than 70% ethanol or isopropyl alcohol). Do not apply these liquid solutions directly to your device; they should be carefully applied to a microfiber cloth instead.

Avoid using cans of compressed air, as they may damage the surface of your device.

Do not use spray bleach on your device.

GripAble Pro is designed for therapists working with multiple people on their hand and upper limb training and assessment. It provides multiple logins, goal setting and more detailed assessments.

GripAble Home is for individual home users and has a single user login. GripAble Home has all the activities and daily activity reports you will find on GripAble Pro and also allows you to share these activity reports with your therapist.

Some customers have chosen to use GripAble with children. This video contains some examples.

Please note that you must be aged 18 years or older to set up a GripAble account. If you are a parent or guardian of a child under 18, then you may create an account and allow your child to use GripAble under your direct supervision. Our terms and conditions explain more here.

At present, GripAble is supplied with a high-performance tablet with the software and app pre-loaded.

GripAble Pro offers multiple therapist logins and unlimited patient profiles. GripAble Home is a single user login.

We are able to offer GripAble on a ‘try before you buy’ basis to enable you to get a feel for the device and understand how it can support you. Please contact [email protected] or fill in the form on our contact page to enquire about a trial.

The device can be used by the majority of individuals with impaired upper limb movement but we always recommend assessment by a therapist at the outset.  If you don’t have a therapist, our clinical team can put you in touch with a therapist who can assess you and identify if you can use GripAble.

GripAble assesses:

• Grip strength
• Release of grip
• Wrist extension and flexion
• Wrist radial and ulnar deviation
• Pronation and supination

GripAble is sensitive to 0.1kg which enables flickers of movement to be detected. Users have reported that GripAble has shown they have movement where they thought they had none. The minimum and maximum strengths recordable are 0.3kg to 90kg.

Please refer to our Privacy Policy to understand how we use your data.

Please refer to our Privacy Policy for more information on where your data is stored.