Help and Support

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On this page you’ll find a growing bank of resources, FAQs and support to help you get the most out of your GripAble device.  Our YouTube channel also has a number of helpful explainer and getting-started videos.

GripAble explained videos Arrow RightOur YouTube Channel Arrow Right

App update June 2023

If you are an early adopter of GripAble then you will soon be asked to update your app and you may see this screen appearing in your app. Updating your app is straightforward and will give you access to all the new functionality coming soon, including the ability to train with GripAble offline.


Accurate, sensitive and robust – Mace et al 2022

GripAble: An accurate, sensitive and robust digital device for measuring grip strength.  


Modernising the dynamometer for grip assessment – Mutalib et al 2022

Inter-instrument reliability between GripAble and Jamar. 


How strong are you? And why does it matter? – Goldsmith 2021

Grip strength has long since been used as a measure by therapists to understand function


Self-directed exergaming – Broderick et al 2021

Self-directed exergaming enabled this stroke inpatient cohort to increase repetitions 8-fold, compared to standard care.


Optimising self exercise scheduling – Lotay 2018


Elasticity improves handgrip performance – Mace et al 2017


Collaborative gaming for physical training – Mace et al 2017


Democratizing neurorehabilitation – Rinne et al 2016



Shipping and delivery
Which countries do you ship to?

We currently ship to Europe and North America. If you are outside of these territories and are interested in GripAble please do get in touch.

What is the UK delivery time?

If you are based in the UK we can usually have a GripAble in your hands within 72 hours (Monday to Friday).

How much is delivery / shipping?

Delivery in the UK and Europe is free of charge.

Using my GripAble
Do I need to have wifi to use GripAble?

You need to be connected to wifi in order to get started with GripAble. Once set up, training can be carried out without wifi, which can be useful where the internet connection is unreliable.

How do I clean my GripAble device?

For infection control the GripAble and white straps are wipeable with Clinell wipes or similar.

The lanyard and tablet case can be treated separately washing it in clean cold water, possibly with a detergent for delicate fabrics, using a synthetic-fibre brush , leave it to dry naturally in the shade and away from all sources of heat.

For the Samsung Tablets the manufacturer gives the following instructions:

Before starting, make sure your device is powered down and unplugged from any power sources. Remove any covers, cases, or accessories as well.

A lint-free, soft microfiber cleaning cloth is ideal for cleaning your device. You may also use a camera lens cleaning cloth. These are gentle and will not damage your device.

Gently wipe the front and back of your device with the microfiber cloth. Do not apply too much pressure.

You should avoid getting excess moisture onto your device; however, you may dampen the corner of the microfiber cloth with a small amount of distilled water.

You can also use a disinfectant, such as a hypochlorous acid-based solution (containing 50-80ppm) or an alcohol-based solution (containing more than 70% ethanol or isopropyl alcohol). Do not apply these liquid solutions directly to your device; they should be carefully applied to a microfiber cloth instead.

Avoid using cans of compressed air, as they may damage the surface of your device.

Do not use spray bleach on your device.


What is the difference between GripAble Pro and GripAble Home?

GripAble Pro is designed for therapists working with multiple people on their hand and upper limb training and assessment. It provides multiple logins, goal setting and more detailed assessments.

GripAble Home is for individual home users and has a single user login. GripAble Home has all the activities and daily activity reports you will find on GripAble Pro and also allows you to share these activity reports with your therapist.

What is in the box?

Can GripAble be used with children?

Some customers have chosen to use GripAble with children. This video contains some examples.

Please note that you must be aged 18 years or older to set up a GripAble account. If you are a parent or guardian of a child under 18, then you may create an account and allow your child to use GripAble under your direct supervision. Our terms and conditions explain more here.

Can I use GripAble with my own tablet or smartphone device?

At present, GripAble is supplied with a high-performance tablet with the software and app pre-loaded.

Does GripAble support multiple users?

GripAble Pro offers multiple therapist logins and unlimited patient profiles. GripAble Home is a single user login.

Am I eligible for a trial?

We are able to offer GripAble on a ‘try before you buy’ basis to enable you to get a feel for the device and understand how it can support you. Please contact [email protected] or fill in the form on our contact page to enquire about a trial.

How do I know if GripAble will be suitable for me?

The device can be used by the majority of individuals with impaired upper limb movement but we always recommend assessment by a therapist at the outset.  If you don’t have a therapist, our clinical team can put you in touch with a therapist who can assess you and identify if you can use GripAble.

What hand and wrist movements does GripAble assess and train?

GripAble assesses:

  • Grip strength
  • Release of grip
  • Wrist extension and flexion
  • Wrist radial and ulnar deviation
  • Pronation and supination
Can GripAble be used by someone with very limited hand movement?

GripAble is sensitive to 0.1kg which enables flickers of movement to be detected. Users have reported that GripAble has shown they have movement where they thought they had none. The minimum and maximum strengths recordable are 0.3kg to 90kg.

Data protection
How do you use my data?

Please refer to our Privacy Policy to understand how we use your data.

Where is my data stored?

Please refer to our Privacy Policy for more information on where your data is stored.