Support
On this page, you’ll find links to our how-to video series, FAQs and support to help you get the most out of the GripAble platform.
FAQs
The app is compatible with Android tablets and phones, as well as iPad and iPhone devices.
iOS 13.2+ or Android 7.0+
Hardware must have bluetooth 4.1+ (Bluetooth low energy)
Hardware must have WiFi (internet partially required)
Recommended 2GB RAM, 16GB of internal storage (app requires approx. 500MB base and 500MB data)
Suitable graphics chip that supports either openGL or vulkan (Android) or Metal (iOS).
Please visit either the Google Play store for Android or the App Store for Apple, search for the GripAble app and click install/download.
GripAble Pro is designed for therapists working across various neurological and musculoskeletal cohorts on upper limb assessment and rehabilitation, either in person or remotely. Gripable Pro is set up to enable multiple user-logins and so may be integrated within busy clinical settings.
GripAble Home is for individual patients who are working on upper limb rehabilitation goals. GripAble Home allows for a single-user login only.
Yes, you can download the app on the Google Play Store / Apple App store. Please see the app requirements to see if your device would be compatible.
The device can be used by many individuals with upper limb weakness, please see our contraindications to ensure use is not contraindicated. If in doubt, we recommend assessment by or discussion with your therapist or physician before purchase.
GripAble is sensitive to 0.1kg which enables flickers of movement to be detected. Users have reported that GripAble has shown they have movement where they thought they had none. The minimum and maximum strengths recordable are 0.3kg to 90kg.
Open the Play Store, click Sign in, click Create account, and then click For my personal use (or whichever option you prefer), follow the steps to create an account (please note when asked to enter a mobile number or payment information you can scroll down the page and click Skip if you wish).
Click here to view a Google article relating to Google account creation:
Click here to view a Play Store sign in article
English or French language can be enabled. The language that appears in the app corresponds with the language you have selected on your device, which can be changed in your device settings. On a Samsung tablet please go to the Settings menu, click General Management, click Language and select English or French.
After changing the language on your device you may need to close and reopen the app to see the change in language.
Click here to view how to close an app on an iPad and click here to view how to close an app on a Samsung tablet. You can easily find out how to close an app on any other android devices via an internet browser search.
The GripAble product measures and trains four key movements of the hand and arm:
– Grip strength and grip release
– Wrist extension and flexion
– Wrist radial and ulnar deviation
– Forearm pronation and supination
Please see our GripAble explained videos by clicking here or view our quick start guide here. See ‘How do I book product training/demo for myself/patient/ clinical team?’ if you would like to book in for a product training session.
If you live in the US please click here and if you are based outside of the US please visit here.
When using your GripAble device for the first time, the app will notify you onscreen when and how to pair. If you have received a new GripAble device, you will need to unpair the old device first before pairing your new one. Go to “Settings” > GripAble Device > Unpair GripAble > Pair New GripAble.
Some customers have chosen to use GripAble with children. This video contains some examples.
Please note that you must be aged 18 years or older to set up a GripAble account. If you are a parent or guardian of a child under 18, then you may create an account and allow your child to use GripAble under your direct supervision.
Please make sure that the app is on the latest version by going to the Play Store/App Store on your device and seeing if an update is available. Next, please close the app and reopen it. Click here to view how to close an app on an iPad and click here to view how to close an app on a Samsung tablet. You can easily find out how to close an app on any other Android devices via an internet browser search.
If the problem persists then please view our FAQs below or contact our customer services team by emailing [email protected] or by calling +1 406-318-7892 if in the US or 0207 661 4018 outside of the US.
When you have finished using your GripAble device, exit your user profile and then close the GripAble app down fully on your device to turn the handset off (the blue light will flash for a few minutes whilst it switches off).
Please tap “Retry” and start again. Follow the onscreen instructions and maintain the position whilst the circle turns green, don’t move to the next instruction until the tick appears in the circle. The device will always wait for you to initiate each movement.
Please check the following:
– Was the email address typed correctly in the app?
– How long has it been? Please allow 10-15 minutes.
– Did you check your spam folder?
– Do you have a good WiFi connection?
– Have you tried again with a different WiFi network and then tapped send again?
– Is the email provided by an institute or company you work for? if so, your company may be blocking the verification email and you would need to contact your IT support team.
Please contact our customer services team for further assistance by emailing [email protected] or by calling +1 406-318-7892 (US) or 0207 661 4018 (UK and rest of the world) and they will be able to assist.
When the GripAble is available to pair the blue pairing lights at the top will pulse until the device is paired or the GripAble goes to sleep.
When the GripAble has been paired with a tablet the blue lights at the top should remain solid for a minute or so, even if playing a game. The lights do not remain on whilst playing activities.
The lights on the GripAble will turn off after a few seconds of the App being put into the background or the screen being turned off. Initially, the device will be in standby and can be woken up by simply picking up the device to enable the user to quickly reengage once the app is put back into the foreground. Alternatively, if the device is left in standby untouched for 5-10 mins then the device will go to sleep allowing it to be stored for longer periods whilst conserving battery. It can also be transported in this state without accidental wake up as it requires a long squeeze or to be put on charge to wake it up from sleep.
Please ensure that the GripAble is charged or connected to power and that you squeeze the GripAble to wake it when the app is scanning for the GripAble and click the serial number on the screen to pair.
If your GripAble is connected to another tablet or mobile nearby, please unpair the GripAble from the existing tablet/mobile by going to app Settings/GripAble Device/Unpair GripAble as the GripAble won’t appear when scanning if it is already paired with a nearby tablet/mobile.
Please find additional troubleshooting tips below:
Close the app down completely and/or restart the tablet/mobile and reopen the app and then go to Settings/GripAble Device/Unpair GripAble/ Pair New GripAble
If this doesn’t work please go to your tablet/mobile settings and turn bluetooth on if it isn’t already and then switch off and on again, check the app permissions are enabled, check location is enabled, check airplane mode isn’t on.
If you are still having issues please contact [email protected] or call +1 406-318-7892 (US) or 0207 661 4018 (UK and rest of the world).
Open the GripAble app then tap “Settings” > Sign out of account.
Open the GripAble app then tap “Sign in with email address” and enter the email and password you used to create your GripAble account.
First you will need to download the GripAble app from the Google Play Store or Apple App Store, once downloaded, open the app and tap “Create an account here”.
You can delete your GripAble account by going to “Settings” (scroll down) > “Delete Account”. Note – This action is permanent. You will no longer have access to any profiles or data.
If you have forgotten your account PIN, tap “Forgot you PIN” then “Logout to reset PIN” this will log you out of your account and you will be able to set a new PIN when you log back in.
When prompted to sign in with your email and password you can reset a forgotten password by tapping “Click here to reset your password” and follow the steps to reset it.
Please contact our customer services team by emailing [email protected] or by calling 1 406-318-7892 (US) or 0207 661 4018 (UK and rest of the world) and they will be able to assist.
Yes, you can. When creating a new profile on the ‘Hand to be trained’ section select ‘Both hands’. On an existing profile, exit the profile and then go back in to the profile and click on the ‘Edit profile’ option and click on the ‘Hand to be trained’ section and select ‘Both hands’.
Yes, please open the profile you want to share and then scroll down to “Share profile” enter the email address of the account you would like to share with and tap “Share profile”. You will need to be connected to the internet and a sync will have to be completed before a profile can be shared – check the cloud symbol in the top right corner says that you are connected to GripAble cloud services and if you have completed a sync you should see a message that says ‘Data last synced a moment ago’.
Click on the profile you would like to archive, enter the Account pin, click Train, tap the menu icon in the top left corner, click Settings and tap Archive Profile.
Please note that archiving a profile is a permanent action and you will not be able to access the profile again.
In your user profile, open the main menu, select “Achievements”, swipe to page 3 to set daily minutes goal and page 4 to set a repetitions goal.
1) Is GripAble registered as a medical device (US/Can customer)?
The GripAble PRO product is registered with the FDA as a Class 2 exempt device under the QKC product code (Interactive Rehabilitation Exercise Device, Prescription Use).
The GripAble HOME product is registered with the FDA as a Class 2 exempt device under the ISD product code (Measuring Exercise Equipment).
Our Establishment Registration and Device Listings can be found: https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfrl/rl.cfm?start_search=1®num=302086.
The GripAble product is not currently registered as a medical device through Health Canada.
2) Is GripAble registered as a medical device (UK/EU customer)?
The GripAble product is not currently registered as a medical device in the UK or EU. However, the GripAble product has been designed and developed to be a medical device. Under the medical device regulations (MDR), the GripAble product would comprise 2 medical device components, the GripAble Handgrip (Class 1m measurement device) and GripAble Software (Class 2a device). The GripAble product will adhere to the following standards:
– ISO 14791 (Application of risk management to medical devices)
– IEC 60601 (Safety requirements of medical electrical devices)
– IEC 62304 (Medical device software life cycle processes)
– IEC 10993 (Biological evaluation of medical devices)
GripAble’s grip strength measurement is accurate to within 2 kg across the full range of 0 – 90 kg (see Mace et. al, RATE Journal, 2022 for details).
GripAble’s grip strength measurement accuracy has been shown to be unaffected following multiple drops onto a hard surface from shoulder height (see Mace et. al, RATE Journal, 2022 for details). However, dropping the device may damage the plastic casing if dropped with enough force.
For infection control the GripAble and white straps are wipeable with Clinell wipes or similar.
The lanyard and tablet case can be treated separately washing it in clean cold water, possibly with a detergent for delicate fabrics, using a synthetic-fibre brush, leave it to dry naturally in the shade and away from all sources of heat.
For the Samsung Tablets the manufacturer gives the following instructions:
Before starting, make sure your device is powered down and unplugged from any power sources. Remove any covers, cases, or accessories as well.
A lint-free, soft microfiber cleaning cloth is ideal for cleaning your device. You may also use a camera lens cleaning cloth. These are gentle and will not damage your device.
Gently wipe the front and back of your device with the microfiber cloth. Do not apply too much pressure.
You should avoid getting excess moisture onto your device; however, you may dampen the corner of the microfiber cloth with a small amount of distilled water.
You can also use a disinfectant, such as a hypochlorous acid-based solution (containing 50-80ppm) or an alcohol-based solution (containing more than 70% ethanol or isopropyl alcohol). Do not apply these liquid solutions directly to your device; they should be carefully applied to a microfiber cloth instead.
Avoid using cans of compressed air, as they may damage the surface of your device.
Do not use spray bleach on your device.
Please find instructions on how to update the app below:
For an Apple device – please go to the app store, in the app store search bar type GripAble and then click on the GripAble logo and click Update.
For an Android device – please go to the play store, in the play store search bar type GripAble and then click on the GripAble logo and click Update.
WiFi connection is required to create a user account, send daily activity or grip test reports and share a user profile. If you have logged out of your GripAble account, a WiFi connection is required to log back in. We also advise that you regularly connect to the WiFi in order to sync your data to prevent loss of data and to update to the latest version of the app for new features and bug fixes.
You can access a user profile to train and use all of the profile menu functions with the exception of report sending. New profiles can also be created without the need for a WiFi connection.
Yes it’s important to open the GripAble app and sync your data to the cloud services. Tap the cloud symbol in the top right of the screen to check when you last synced.
At a minimum, the app should be updated once a month to prevent a back up of data and potential app performance issues.
The GripAble app can be downloaded onto Android tables/mobiles and Apple iPads/iPhones.
For a replacement paper copy please email [email protected] or view the online version by clicking here.
Min specs:
iOS 13.2+ or Android 7.0+
Hardware must have bluetooth 4.1+ (Bluetooth low energy)
Hardware must have WiFi (internet partially required)
Recommended 2GB RAM, 16GB of internal storage (app requires approx. 500MB base and 500MB data)
Suitable graphics chip that supports either open GL or vulkan (Android) or Metal (iOS)
In your user profile, open the main menu and select “Reports” where you can view either daily activity or grip test reports. Select the date you would like to view and tap email (WiFi required). Note – a daily activity report will only be generated when a game is played.
In your user profile, open the main menu, select “Achievements”, swipe to page 3 to set daily minutes goal and page 4 to set a repetitions goal.
You need to be connected to WiFi in order to get started with GripAble. Once set up, training can be carried out without WiFi, which can be useful when the internet connection is unreliable.
Please still regularly connect to the WiFi in order to sync your data to prevent data loss and to update to the latest version of the app.
GripAble Pro offers multiple therapist logins and unlimited patient profiles. GripAble Home is a single user login with access to one patient profile.
On a Samsung device:
Unlock the tablet, drag down from the top of the screen, drag down again, swipe to the left, click on Smart View and select the device you want to cast your screen to. If you device isn’t showing up it may not be compatible with this feature.
On an Apple device:
Swipe down from the upper right corner of the screen and tap the screen mirroring icon (this is the button with the two rectangular boxes). Choose the device you’d like to project your phone’s screen to. To stop screen mirroring click screen mirroring option once again and select “stop mirroring”.
Via Google Chromecast:
Step 1. Plug in your Chromecast device
Plug Chromecast into your TV.
Connect the USB power cable to your Chromecast.
Plug the other end of the USB power cable into the included power adaptor, then plug it into a wall socket.
Note: Only use the provided AC adaptor.
Step 2. Download the Google Home app
On your mobile device or tablet, download the Google Home app.
Step 3. Set up Chromecast
Follow these simple Chromecast setup instructions.
Step 4. Cast content
Learn how to cast from Chrome to your TV or cast from Chromecast-enabled apps to your TV.
Note: If your device restarts while you were casting, try casting your content again.
Please contact our customer services team by emailing [email protected] or by calling +1 406-318-7892 if in the US or 0207 661 4018 outside of the US and they will try to support with your query or signpost you to your healthcare provider.
GripAble demonstrates good-to-excellent inter-instrument reliability to the Jamar PLUS+ (see Mutalib et al., BMC Musculoskeletal Disorders Journal, 2022). Due to differences in size and shape, GripAble’s grip strength measurement is equivalent to 69% of the Jamar PLUS+. For example, a grip strength reading of 6.9 kg measured with the GripAble device may be found to be 10 kg when remeasured with the Jamar PLUS+ device for a given individual. However, given the range of hand sizes that can be measured, this difference is likely to change. Therefore, it is not advisable to use the GripAble and Jamar devices interchangeably.
We currently ship to Europe and North America. If you are outside of these territories and are interested in GripAble please do get in touch.
If you are based in the UK we can usually have a GripAble in your hands within 72 hours (Monday to Friday).
Delivery is free of charge
Please refer to our Privacy Policy to understand how we use your data.
Please refer to our Privacy Policy for more information on where your data is stored.